Transition | Getting started with your new Visa PointCard
When will my physical PointCard arrive?
We are shipping all new Visa PointCards within the coming weeks. Once your card has shipped, it will arrive in 3 business days at your address on file. You will receive a shipping confirmation email with this information.
What are the steps to activate my new PointCard?
When you receive your new card in the mail, navigate to the ‘Cards’ tab within Point app. There, you’ll see a new card, PointCard™ Neon, waiting to be activated.
When you tap to activate the new card, your funds will be automatically transferred from your current LendingClub account to a new Column account, and those funds will be available immediately to start using your new card.
Will my Mastercard still work?
When you activate your new Visa PointCard, your Mastercard PointCard will be deactivated automatically. However, your Mastercard will continue to work until you activate your new card.
What is my new PointCard PIN?
You will need to set a new PIN number for your new physical Visa PointCard. When you activate your new physical card inside Point app, you’ll also be prompted to set a new PIN number.
How do I update my Apple Pay or Google Pay?
To update your Apple Pay, open the ‘Settings’ app on your iPhone, tap your name, and tap ‘Payment & Shipping.’ There, you will be able to add a new payment method.
To update your Google Pay app, open your profile and tap ‘Payments & subscriptions’ followed by ‘Payment methods.’
How do I update my direct deposit?
Inside Point app, navigate to the ‘Account’ tab. Tap ‘Routing & Account Numbers’ to access your new routing number and account number. Use these new numbers to update direct deposit through your employer.
How do I update my subscription payment methods?
Inside Point app, navigate to the ‘Cards’ tab. Tap on your physical card or your virtual card to access the card’s corresponding details. On your chosen card, toggle ‘Show Card Details’ to see your new Visa PointCard number. Use one of these new numbers to update your subscription payment information. We recommend using your virtual card for online payments for extra security.
How do I update my web browser’s debit card autofill?
Google Chrome:
To update your card autofill in Google Chrome, open Chrome and click ‘Menu,’ followed by ‘Settings’ and ‘Payment Methods.’ Click the ‘Add’ button to the right of ‘Payment Methods’ to add your new card details. Make sure the ‘Autofill forms’ option at the top is enabled, too.
Safari:
To update your card autofill in Safari from an iPhone or iPad, open the ‘Settings’ app, select ‘Safari,’ select ‘Autofill,’ followed by ‘Saved Credit Cards.’ Then tap ‘Add Credit Card’ and enter your new Visa PointCard details.
To update your Safari debit card autofill from a desktop Mac, open your Safari app and click ‘Preferences’ followed by ‘Autofill,’ ‘Credit Cards,’ and ‘Edit.”
What are my Visa PointCard benefits?
Your new Visa PointCard comes with new benefits, including travel accident insurance, event ticket protection, rideshare protection, and extended warranty protection. See a comprehensive list of card benefits here.
How long does the 2x rewards last?
In celebration of our new cards and benefits, we’re doubling our standard rewards through December 31st, 2021. That means you’ll earn 10x on subscriptions, 6x on delivery and rideshare services, and 2x on all other purchases.
Which card edition am I receiving?
If you had Runway Yellow or Dam Orange previously, you will receive that same color. If you had one of the limited-edition Laura Berger cards which are no longer being produced, you will receive a Runway Yellow edition.
