If you are using Point to pay bills such as a car loan, rent, or mortgage, your payment may face processing issues. In these cases, we recommend connecting Point as a bank account rather than using your 16 digit debit card number.
To locate the account, routing and receiving bank information in the app, you will want to follow the steps below in the Point App:
- Navigate to the CASH tab
- Select the yellow "ADD CASH" button at the top
- Select "Direct Deposit" from the list of items
- Select "Routing & Account Numbers"
There, you will find the Routing & Account Numbers, as well as the Receiving Bank information. If you have further questions, please feel free to follow up and we'd be happy to assist further.
All financial services are different so you will need to familiarize yourself with their systems to find where to input these numbers. In most cases, you'll be able to use these numbers to connect to your external account and transfer funds and make a payment. This is also the preferred option as many payment apps have a separate percentage charge when running a payment as credit or debit.
If you have any trouble, please reach out to firstname.lastname@example.org with the services you are trying to use and our Member Services team will be happy to assist further!