Your Point account is placed on hold when the account balance is unable to cover the cost of the membership fee. To resume your membership, you need to add funds to your Point account.
For more information, please see the help center article Deposit Funds into Point.
How much is the membership fee?
The standard membership fee for a Point account is $99, which is charged annually. The membership fee helps cover the card benefits, such as: 5x points on subscriptions, 3x points on delivery and rideshare services, 1x points on almost everything else, phone insurance, car rental insurance, 2 free ATM withdrawals a month, and much more.
For more information about the benefits of Point, please see our help center article Point World Debit Mastercard Benefits.
When is the membership fee due?
The annual membership fee is due upon funding your account, and will be billed on that day each subsequent year.
I funded my account, but it still isn't active.
After you add funds to your account, the membership fee will be processed within 24 hours.
If you have questions or need further assistance, please contact support at firstname.lastname@example.org.